Privacy Policy

Flower City Mechanical Effective Date: July 6, 2026 Last Updated: July 6, 2026

Flower City Mechanical ("we," "us," "our," or "the Company") respects your privacy and is committed to protecting the personal information of everyone who visits our website or uses our services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you.

This Policy applies to information collected through our website, by phone, by email, and in the course of providing HVAC, refrigeration, plumbing, electrical, and general contracting services.

We operate in Ontario, Canada, and this Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private-sector privacy law.

1. INFORMATION WE COLLECT

Information You Provide to Us

When you request a quote, contact us, or otherwise communicate with us, we may collect:

Name
Email address
Phone number
Mailing or service address
Subject and content of your message or service request
Any additional details you choose to share about your HVAC, refrigeration, plumbing, or contracting needs

If we complete work for you, we may also collect information necessary to deliver that service, such as your property address, project specifications, and billing information.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

IP address
Browser type and device information
Pages visited and time spent on the site
Referring website or search terms used to find us

This information is collected through standard website analytics tools provided by our website platform (Wix) and helps us understand how visitors use our site.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Respond to quote requests and inquiries
Schedule and carry out HVAC, refrigeration, plumbing, electrical, or contracting services
Communicate with you about your service request, appointment, or ongoing project
Send invoices and process payment for completed work
Maintain records as required for licensing, inspection, and warranty purposes
Improve our website and the services we offer
Comply with legal, regulatory, or safety obligations (including TSSA, CSA, and municipal code requirements)

We do not use your personal information for any purpose other than what it was originally collected for, unless we obtain your consent or are required to do so by law.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information.

We may share your information with:

Service providers who support our operations, such as our website host (Wix), email provider, and scheduling or invoicing tools, solely to help us operate our business
Subcontractors or trades directly involved in completing a specific job, where necessary to carry out the work you have requested
Government or regulatory bodies (such as TSSA) where required for permits, inspections, or compliance
Legal authorities, if required by law, court order, or to protect the rights, property, or safety of Flower City Mechanical, our customers, or others

Any third party that processes personal information on our behalf is expected to protect it in a manner consistent with this Policy.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website, built on Wix, may use cookies and similar tracking technologies to operate the site and understand visitor activity. You can control or disable cookies through your browser settings; note that some parts of the website may not function properly if cookies are disabled.

5. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, including any legal, accounting, warranty, or regulatory record-keeping requirements (for example, records related to gas or refrigeration work that may need to be retained for inspection or liability purposes).

6. DATA SECURITY

We take reasonable administrative and technical measures to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS

Under PIPEDA, you have the right to:

Know what personal information we hold about you and why
Request access to the personal information we have collected about you
Request correction of inaccurate or incomplete information
Withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions

To exercise any of these rights, contact us using the information in Section 10 below. We will respond within a reasonable timeframe.

8. CHILDREN'S PRIVACY

Our website and services are directed at adults seeking residential or commercial HVAC, refrigeration, plumbing, electrical, or contracting services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page indicates when this Policy was last revised. We encourage you to review this Policy periodically.

10. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Flower City Mechanical 243 Queen St East, Brampton, ON L6W 2B5 Email: flowercitymechanical@gmail.com Phone: (416) 999-4816